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This document provides information to troubleshoot the Internet Protocol Contact Center (IPCC), which focuses on the Peripheral Gateway (PG) and the Cisco Intelligent Contact Management (ICM). Although this document contains some information about common problems with Cisco CallManager and Cisco Global Directory, this document makes no attempt to completely describe these components. Rather, this document concentrates on symptoms and methods to identify the source of problems that the PG sees.
The problems can relate to software or configuration.Cisco recommends that you have knowledge of these topics:.How to troubleshoot and support Cisco ICM PGThe information in this document is based on these software and hardware versions:.Cisco ICM version 4.6.2The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.Refer to for more information on document conventions.Look at the PG logs for IPCC. When you see unspecified errors in the Peripheral Interface Manager (PIM), Open Peripheral Controller (OPC), or Computer Telephony Interface (CTI) Server logs, go directly to the JTapi Gateway (GW) log for a better text description of the problem. The JTAPI interface usually provides exceptions when things go wrong on third-party requests.
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These exceptions provide only string descriptions with no error code. As a result, the PIM/OPC/CTI Server logs many errors as unspecified errors.Check for the existence of a PIM log. If there is no PIM log, check to make sure the peripheral is enabled in the Cisco ICM Setup. Sometimes, the peripheral is added, but you need to enable the peripheral.Select Edit Peripheral, and check the Enabled check box.If the PIM process restarts, view the PIM log on the Cisco CallManager PG with the. If the log file indicates an error with the OPCHeartbeatTimeout, you must modify this registry setting.
Negative descriptors or weaknesses include stubborn, indolent, unmotivated, self-protective, plodding, and dependent. Lee and Dwight D. Driver am i able analytical expressive test printable pdf. The Driver PersonalityThe Driver personality falls in the quadrant formed by the boundaries of Extrovert/Thinker. Positive descriptors or strengths include organized, easygoing, likeable, empathetic, dependable, and practical. Examples of the Amiable personality type include Robert E.
Use regedt32 to make the change.Modify OPCHeartbeatTimeout in the registry under eagtpim dynamic data to 10. Here is the path: HKEYLOCALMACHINESOFTWAREGeoTelICRPGCurrentVersionPIMSEAGENTDataDynamicNote: This key appears over two lines here due to space limitations.If the PIM process is in an idle state, run these checks:.Check the PIM log. You must see, ' Attempt to Activate', at least once a minute.If the PIM is not active, use the to check the OPC log. Run to see if the OPC process receives the configuration from the router.If the OPC process does not receive the configuration from the router, use the to view the pgagent log. The pgagent process must have an active path to the Central Controller. If pgagent does not have an active path, check the network connectivity and the DMP configuration in the PG setup.
On the router, use the to view the ccagent log.
. File Size: 5.07 MB. Date Released:. Works on:Windows 95 / Windows 98 / Windows 2000 / Windows XP / Windows Vista / Windows Vista x64 / Windows XP x64 / Windows ME / Windows NT 4.0 / Windows 7 / Windows 7 x64 / Windows 8 / Windows Server 2003 x64 / Windows Server 2003 / Windows Server 2008 / Windows 8 x64 / Windows NT / Windows 2000 x64 / Windows NT 3.5 / Windows 3.1. Doesn't Work on:. License:. Official Website: Company: Microsoft Corp.
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