Hello,Please do this:Running ComboFixDownload ComboFix from one of the following locations:VERY IMPORTANT!!! Save ComboFix.exe to your Desktop. IMPORTANT - Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link.

Double click on ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. Reboot your machine and when the Boot Menu flashes up - select 'Microsoft Windows Recovery Console'(you need to be very fast with the arrow key as you only have a couple of seconds before it defaults to the windows XP bootup)When you get to the above screen, take note of the number that references your operating system.If it's '1' like the picture above, type 1 and press EnterNext type FIXMBRIf it ask if you're sure you want to write a new MBR, answer 'Y'Then type EXIT to reboot the machine.Let me know how that goes. Okay.When you have access to blank CD's please do this:Please download ARCDC from. Double click ARCDC.exe. Follow the dialog until you see 6 options.

Please pick: Windows Professional SP2 & SP3. You will be prompted with a Terms of Use by Microsoft, please accept. You will see a few dos screens flash by, this is normal. Next you will be able to choose to add extra files.

Select the Default Files. The last window will allow you to burn the disk using BurnCDCCYour ISO is located on your desktop. Insert the CD we created into the CD-ROM drive, and then restart the computer. If your PC is not booting from the CD, you need to change the boot order:. Restart your PC. As soon as you get an image, press the Setup key.

This is usually F2, or Del. On some machines the key can also be adifferent one.

It should, however, be stated on the screen which key is the setup key. Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements.

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Press enter to select an item to change. Navigate to the tab, where you can set the boot order.

It should be called Boot or Boot order. The tab should now show your current boot order. If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list.

The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily. Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes. Your PC should now boot from your XP-CD.Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted. When the 'Welcome to Setup' screen appears, press R to start the Recovery Console. When you are prompted, type the Administrator password.

If the administrator password is blank, just press ENTER. A command prompt will openType fixmbr and press enter. Confirm if asked.Now type exit and press enter to restart your computer. Let me know if it boots now. Hello,Malwarebytes' Anti-MalwareI see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:.

Open Malwarebytes' Anti-Malware. Select the Update tab. Click Check for Updates. After the update have been completed, Select the Scanner tab. Select Perform quick scan, then click on Scan.

Leave the default options as it is and click on Start Scan. When done, you will be prompted. Click OK, then click on Show Results. Checked (ticked) all items and click on Remove Selected.

After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latestExtra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.NEXT:Kaspersky Online ScannerUsing Internet Explorer or Firefox, visit1. Click Accept, when prompted to download and install the program files and database of malware definitions.2. To optimize scanning time and produce a more sensible report for review:. Close any open programs.

Turn off the real time scanner of any existing antivirus program while performing the online scan. Click to see how to disable the most common antivirus programs.3. Click Run at the Security prompt.The program will then begin downloading and installing and will also update the database.Please be patient as this can take quite a long time to download. Once the update is complete, click on Settings. Make sure these boxes are checked (ticked).

If they are not, please tick them and click on the Save button:.Spyware, adware, dialers, and other riskware.Archives.E-mail databases. Click on My Computer under the green Scan bar to the left to start the scan.

Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. Click View report. At the bottom.

Click the Save report. Button. Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next replyNEXT:Security CheckDownload Security Check by screen317 from or. Save it to your Desktop. Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document. Ok,When unistalling adobe redaer a pop-up tried to restore symantec but couldn't find the files needed.

Reader was removed and I downloaded the newest version. Hello,Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.Clean-Up TimeTime for some housekeepingThe following will implement some cleanup procedures as well as reset System Restore points:Click Start Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /UninstallNEXT:OTL Clean-UpWe Need to Clean Up our MessOur work on your machine has left considerable leftovers on your box. Let's clean those up real quick:. Reopen on your desktop. Click on. You will be prompted to reboot your system. Please do so.If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.NEXT:All Clean Speech.

Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. Run. Type Inetcpl.cpl & click OK. Click on the Security tab. Click Reset all zones to default level. Make sure the Internet Zone is selected & Click Custom level. In the ActiveX section, set the first two options ('Download signed and unsigned ActiveX controls) to 'Prompt', and ('Initialize and Script ActiveX controls not marked as safe') to 'Disable'.

Next Click OK, then Apply button and then OK to exit the Internet Properties page. Cleans temporary files from IE and Windows, empties the recycle bin and more.

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Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders., Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:.

Green to go. Yellow for caution. Red to stopWOT has an addon available for both Firefox and IE.

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Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from. If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure. for blocking ads and other potential website attacks.

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions. (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed.

The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files.

The backup set includes a small executable that will launch the registry restore if needed. In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:.Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.Thank you for your patience, and performing all of the procedures requested.Please respond one last time so we can consider the thread resolved and close it, thank-you.Cheers,SweetTech. Which scanners won't re-enable. Take a screenshot of what avast is detecting Norton.Please take a screenshot of that window. You can do this by pressing the PrintScreen key.

Then go to Start All Programs Accessories Paint. In Paint, go up to Edit Paste. Then Go up to File Save As. Click the drop-down box to change the 'Save As Type' to 'JPEG', name it what you want, and save it where you want. Then click Reply in this topic.

Scroll down to Attachments. Click the Browse button. Locate the file you just saved, click on it, then click Open. Click Upload and submit the reply.